“Most often I’ll be the face you first meet or the person talking your call. Some refer to my role as the ‘Director of First Impressions’. I aim to leave a positive lasting impression. I love the real estate industry. No two days are the same. My role is to identify a customer’s needs and connect them with the right team member who can action their request. Listening to a caller and focusing on getting the very best result for them helps in achieving the smoothest transactions. My role also allows me to move to the ‘back of office’ where I assist with the administration and financial aspects of the business. I love the variety.When I’m not at work, I’m a home body. I love being with my partner and surrounded by friends. Life is great!People say I’m very customer focused and work dedicated. I agree with that. Calling a real estate business to get some information about buying, selling or renting a property needs to be handled in a calm, professional manner. I connect the customer to the right staff member to begin the process and achieve their best outcome.”A SMILE IS WELCOMING AND DISARMINGHaving Megan Garcia answer your phone call immediately puts you at ease. Some calls can be stressful. An emergency might be in play, your heart is racing and your vocabulary might be hot and sharp. Megan can quickly cool the situation through her mild Californian accent, extract the critical information and connect you with a trusted source. Problem averted; mostly solved.Reception work is not new to Megan. Previously she loaned her calming skills to the medical industry along with working in the fast-paced clothing industry in New York.Thankfully Megan and her Aussie partner moved to Australia three years ago putting down roots in the Hills District.Customers regularly like to drop into the office. They know they’ll be greeted with a smile, a ‘hello’ with a soft American accent and a listening ear.Megan might well be First National’s Hills District secret weapon.
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